Refund policy

Return and Refund Policy

Due to the perishable and consumable nature of our products, we are unable to accept returns or exchanges on food, drink, and snack items for reasons of food safety and hygiene.

However, your satisfaction matters to us. If your order arrives damaged, faulty, incorrect, or past its best-before date, please contact us within 48 hours of delivery at kianchakroborty@gmail.com with your order number and a photo of the issue. We will arrange a replacement or a full refund.

Refunds, where applicable, will be processed to your original payment method within 5–10 business days of approval.

Please note that we cannot be held responsible for orders that are delayed, lost, or damaged due to incorrect delivery details provided at checkout.

This policy does not affect your statutory rights under UK consumer law. Under the Consumer Contracts Regulations, perishable goods are exempt from the standard 14-day cooling-off period.

If you have any questions about returns or refunds, contact us at kianchakroborty@gmail.com.