Billing & Payment Terms

At Asian Larder, we aim to provide a secure, clear and reliable payment experience for every order.

Asian Larder is the trading name of Kian Trading Ltd.

SECURE CHECKOUT
Asian Larder uses secure HTTPS/SSL technology to help protect information transmitted when you browse our website and complete a purchase.

Payments are processed securely through Shopify and the payment providers available through our checkout.

WHAT PAYMENT METHODS DO WE ACCEPT?
Depending on availability and eligibility at checkout, we currently support the following payment methods:

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• UnionPay
• Elo
• Klarna
• Shop Pay
• Shop Pay Installments
• PayPal

The payment methods displayed at checkout may vary depending on your device, location, order value and eligibility.

Only payment methods displayed as available during checkout can be used for your order.

PRICES AND CURRENCY
All prices on Asian Larder are displayed in GBP (£) unless stated otherwise.

The total amount payable, including any applicable delivery charges, will be shown clearly at checkout before you place your order.

Please see our Shipping Policy for more information about delivery options and charges.

PAYMENT AUTHORISATION
By placing an order, you confirm that:

• the billing and payment information you provide is accurate;
• you are authorised to use the selected payment method; and
• you authorise payment of the total amount displayed at checkout.

Orders are subject to successful payment authorisation.

If a payment is declined, cancelled or cannot be authorised, the order may not be completed.

PAYMENT SECURITY
Asian Larder does not directly store your full credit or debit card number.

Payment information is securely processed by Shopify and/or the relevant payment provider.

We may receive limited transaction information required to process and manage your order, such as payment status, billing information and limited payment identifiers.

PCI COMPLIANCE
Shopify maintains Payment Card Industry Data Security Standard (PCI DSS) compliance for its payment infrastructure.

PCI DSS is an industry security standard designed to help protect cardholder information.

SHOP PAY INSTALLMENTS AND KLARNA
Where available, customers may be offered instalment or deferred-payment options through Shop Pay Installments or Klarna.

Availability is determined by the relevant payment provider and may depend on factors such as eligibility, order value and customer location.

Any instalment or credit arrangement is provided subject to the payment provider’s own terms and conditions.

Asian Larder does not determine whether a customer is approved for these payment options.

BILLING INFORMATION
Please make sure the billing information you provide at checkout is accurate and complete.

Incorrect or incomplete information may cause a payment to be declined or may delay your order.

If you notice an error after placing your order, please contact us as soon as possible at support@asianlarder.co.uk.

ORDER CONFIRMATION
After successfully placing an order, you should receive an order confirmation using the contact information supplied during checkout.

An automated order confirmation does not prevent us from contacting you if we identify an issue relating to payment, stock availability, pricing or the order itself.

If we are unable to fulfil an order after payment has been taken, we will arrange an appropriate refund.

PRICING ERRORS
We take reasonable care to ensure that product prices displayed on our website are accurate.

If we identify an obvious pricing error before dispatch, we may contact you to explain the issue.

Where appropriate, you may be offered the option to continue with the purchase at the correct price or cancel the affected item or order.

If payment has already been taken for an order that we cannot fulfil, the appropriate amount will be refunded.

DELIVERY CHARGES
Any applicable delivery charges will be displayed before you complete your purchase.

Please see our Shipping Policy for current delivery options, charges and estimated delivery times.

REFUNDS
Approved refunds will normally be returned to the original payment method used for the purchase.

The time required for a refund to appear in your account may vary depending on the payment provider or bank.

Please see our Refund & Returns Policy for full details regarding cancellations, returns, damaged goods and refunds.

FAILED OR DECLINED PAYMENTS
If a payment is unsuccessful, your order may not be confirmed.

Payments may be declined by your bank or payment provider for reasons outside our control.

If you experience a payment problem, please check that your billing information is correct and contact your bank or payment provider if necessary.

You can also contact Asian Larder if you believe there is an issue with our checkout.

PAYMENT METHOD AVAILABILITY
Payment methods may change from time to time and may vary depending on customer eligibility, device, location or other factors determined by Shopify or the relevant payment provider.

The options displayed during checkout are the payment methods available for that particular transaction.

PRIVACY AND PERSONAL INFORMATION
Personal and payment-related information is handled in accordance with our Privacy Policy.

Asian Larder does not sell customers' payment card information.

Please see our Privacy Policy for more information about how personal information is collected, used and protected.

CONTACT US
For questions about billing, payments or an order, please contact:

Asian Larder
Trading name of Kian Trading Ltd
Room 25, The Shaftesbury Centre
Percy Street
Swindon
SN2 2AZ
United Kingdom

Email: support@asianlarder.co.uk
Telephone: +44 7393 949594
Company Number: 17240819