Shipping Policy
SHIPPING POLICY
Asian Larder is the trading name of Kian Trading Ltd. This policy explains our delivery areas, shipping charges, processing times and shipping arrangements so you know what to expect when placing an order.
DELIVERY AREAS
We deliver throughout the United Kingdom at the same shipping rates, with no regional surcharges. We do not currently offer international shipping. Available delivery services for your address are displayed at checkout before you complete your purchase.
ORDER PROCESSING
Orders are normally processed and dispatched within 1–2 business days. Business days are Monday to Friday, excluding UK bank holidays. Orders placed on weekends or bank holidays are normally processed from the next business day.
Processing time is additional to the delivery estimates below. Selecting Express Delivery provides a faster delivery service after dispatch; it does not remove the normal processing time.
SHIPPING RATES & DELIVERY TIMES
| Shipping Method | Estimated Delivery After Dispatch | Cost |
|---|---|---|
| Standard Delivery | 3–5 business days | £4.99 |
| Express Delivery | 1–2 business days | £6.99 |
| Free Standard Delivery | 3–5 business days | Free on orders £30 and over |
The shipping charge and available delivery options are displayed at checkout before you complete payment. All shipping charges are shown in pounds sterling (GBP).
Including normal processing time, Standard Delivery is estimated to take 4–7 business days from ordering, and Express Delivery is estimated to take 2–4 business days from ordering. These are estimates rather than guaranteed delivery dates.
FREE STANDARD DELIVERY
Orders with a qualifying product subtotal of £30 or more receive free standard delivery. The free-delivery threshold applies to the qualifying product subtotal, excluding shipping charges. Shipping charges do not count towards this threshold.
Free delivery covers the standard service only. Express Delivery remains chargeable at £6.99, regardless of order value. Please check the final order subtotal and shipping charge at checkout, particularly when applying a discount code.
ORDER CONFIRMATION & TRACKING
After placing your order, please check your order confirmation to ensure your items and delivery address are correct.
Where tracking is available, you can use the tracking details provided with your dispatch confirmation to follow your parcel’s progress. Tracking updates may not appear immediately while the courier receives and scans your parcel. If you need help locating your dispatch confirmation or tracking information, please contact us with your order number.
DELIVERY DELAYS
Delivery times are estimates. Bank holidays, severe weather and courier disruptions may occasionally cause delays. If your order has not arrived within the estimated timeframe, contact us so we can investigate and help resolve the issue.
We will investigate the delivery with the relevant carrier and advise you of the next steps. You can contact Asian Larder directly for help with your delivery.
MISSING PARCELS OR ORDERS MARKED AS DELIVERED
If tracking shows your parcel as delivered but you cannot locate it, please check any delivery photograph or delivery instructions, your designated safe place and whether someone at your address accepted the parcel.
If you still cannot find it, or your parcel appears to have been lost or delivered incorrectly, please contact us with your order number. We will investigate with the courier and help arrange an appropriate resolution.
DELIVERY ADDRESS CHANGES
Please check your delivery address carefully before placing an order, including the house or building number, street name and postcode. If you need to make a correction, contact us as soon as possible.
We will try to update the address before dispatch, but changes may not be possible once the order has shipped. If you notice an error after dispatch, please contact us so we can check the available options.
MISSED DELIVERY & RETURNED PARCELS
If the courier cannot complete delivery, please follow any redelivery or collection instructions provided. If you need assistance, contact us with your order number.
If a parcel is returned to us following an unsuccessful delivery, an address issue or a missed collection, please contact us to discuss the next steps. We will explain any applicable redelivery arrangements and charges before arranging another shipment.
DAMAGED, INCORRECT OR MISSING ITEMS
Please inspect your order as soon as possible after delivery. If your order arrives damaged, contains an incorrect item or has an item missing, please contact us with your order number and details of the issue. Photographs of the product and packaging can help us investigate where appropriate.
Please retain the affected items and packaging where safe to do so while we investigate. Depending on the circumstances, we will arrange an appropriate resolution, such as a replacement or refund. Your statutory rights are not affected.
CANCELLATIONS, RETURNS & REFUNDS
If you wish to cancel an order before dispatch, please contact us as soon as possible. We will try to stop shipment where possible. If your order has already been dispatched, please refer to our cancellation and return arrangements.
For information about eligibility, food and drink exclusions, return instructions and refunds, please read our Refund Policy. Please contact us before sending an item back so we can provide the appropriate instructions.
CONTACT US
If you have any questions about shipping, delivery or your order, please contact us:
Asian Larder
Trading name of Kian Trading Ltd
Room 25, The Shaftesbury Centre
Percy Street
Swindon
SN2 2AZ
United Kingdom
Email: support@asianlarder.co.uk
Telephone: +44 7393 949594
Company Number: 17240819