RETURN & REFUND POLICY

RETURN & REFUND POLICY
At Asian Larder, we want you to be happy with your order. If there is a problem with an item you have received, please contact us and we will do our best to resolve it promptly. Asian Larder is the trading name of Kian Trading Ltd. This policy explains your cancellation rights, return arrangements, applicable costs and refund times.

CANCELLING OR CHANGING YOUR MIND
For eligible products purchased online, you have the right to cancel your order without giving a reason. Please notify us within 14 calendar days after the day you receive your goods. After notifying us that you wish to cancel, you have a further 14 calendar days to send the eligible goods back.
To request a return or tell us you wish to cancel, email support@asianlarder.co.uk. Please include your order number and the item or items you would like to return. If your order number is unavailable, please provide other information that helps us identify your purchase. A clear statement that you wish to cancel is sufficient; you do not need to wait for approval to exercise your statutory cancellation right.
You may inspect eligible products in the same way you reasonably would in a shop. If the value of the goods has been reduced because they have been handled beyond what is reasonably necessary to establish their nature, characteristics and functioning, we may make an appropriate deduction from the refund where permitted by law. We will explain any such deduction.

FOOD, DRINKS & OTHER CONSUMABLE PRODUCTS
Because we sell food, drinks and other consumable products, some items may not be eligible for a change-of-mind return. The right to cancel does not apply to goods that are genuinely perishable or liable to deteriorate or expire rapidly.
For products supplied in sealed packaging that are unsuitable for return for health protection or hygiene reasons, the cancellation right does not apply once the relevant seal has been broken.
Where an item remains eligible for cancellation, your statutory cancellation rights are not affected simply because the product is food or drink. Opening the outer delivery parcel does not, by itself, mean that a product’s hygiene seal has been broken.
Please keep eligible goods in their original packaging where possible and store them according to the instructions on the product label while arranging a return.
Nothing in this policy affects your legal rights if an item is faulty, damaged, unsafe, incorrectly supplied or not as described. The change-of-mind exclusions above do not remove those rights.

DAMAGED, INCORRECT OR FAULTY ITEMS
Please inspect your order as soon as possible after delivery. If an item arrives damaged, defective, incorrect, spoiled or otherwise not as described, please contact us at support@asianlarder.co.uk as soon as possible so that we can investigate and resolve the issue.
Please provide your order number, a description of the problem and clear photographs of the affected product and packaging where appropriate. Photographs of the batch number and date marking may also help us investigate a food-quality concern. If photographs are not available, contact us so we can discuss another way to assess the issue.
Depending on the circumstances and your legal rights, we will arrange an appropriate remedy, such as a replacement or refund. Please do not consume a product you believe may be unsafe. Keep the affected item and packaging where safe to do so while we advise you on the next steps.
In some cases, we may resolve the issue without requiring you to return the item. Please contact us before arranging return postage or disposing of the product, unless keeping it would be unsafe.
The 14-day change-of-mind cancellation period is not a deadline for reporting faulty or incorrectly supplied goods. Your statutory rights under UK consumer law are not affected by this policy.

MISSING ITEMS
If an item is missing from your order, please contact us at support@asianlarder.co.uk with your order number and details of the missing item. We will review the order and arrange an appropriate resolution where necessary.

HOW TO RETURN AN ITEM
Please contact us before sending an item back so we can identify your order and provide any relevant instructions. Our return instructions help us process your parcel; they do not make your statutory cancellation right dependent on our approval.
Pack returned goods securely to help prevent damage during transit. Please include your order number or other information that identifies your purchase. We recommend using a tracked postal service and keeping proof of postage. Tracking is recommended rather than compulsory.
Please send returns to our warehouse address below. Do not send returns to the manufacturer or to our registered office at Room 25.

WAREHOUSE & RETURN ADDRESS
Asian Larder / Kian Trading Ltd
6 The Shaftesbury Centre
Percy Street
Swindon
SN2 2AZ
United Kingdom

RETURN POSTAGE & CHARGES
For eligible change-of-mind returns, including situations where you ordered the wrong item, you are responsible for the direct cost of returning the goods.
Where goods are faulty, damaged, incorrectly supplied or not as described, Asian Larder will cover reasonable return costs when a return is required. Please contact us first so we can arrange a suitable return method or explain how return postage will be reimbursed.
We do not charge a restocking fee or a refund processing fee. Any lawful deduction for diminished value caused by handling beyond what is reasonably necessary will be explained to you.

REFUNDS & PROCESSING TIME
Once we receive an eligible return, we will assess it and notify you about your refund. We aim to complete this assessment and issue the refund within 3–5 business days of receiving the returned goods. Business days are Monday to Friday, excluding UK bank holidays. This target does not extend any statutory refund deadline.
Refunds will be issued to the original payment method unless you expressly agree otherwise. We will not require you to accept store credit instead of a refund to which you are legally entitled.
For eligible statutory cancellations where goods are being returned, we will issue your refund without undue delay and no later than 14 calendar days after we receive the returned goods or you provide evidence that you have sent them back, whichever happens first. We may withhold reimbursement until one of these events occurs, unless we have offered to collect the goods.
If a statutory cancellation does not require you to send goods back, including where we have offered to collect them, we will issue the refund without undue delay and no later than 14 calendar days after you notify us of your cancellation.
For refunds due when you exercise a statutory right to reject faulty or non-conforming goods, we will issue the refund without undue delay and within 14 calendar days after agreeing that you are entitled to it.
The deadlines above describe when we issue the refund. Your bank or payment provider may require additional time to process and display the credit in your account.

LATE OR MISSING REFUNDS
If we have confirmed that a refund was issued but it has not appeared in your account, please check with your bank or payment provider about its processing time. If you still need assistance, email support@asianlarder.co.uk with your order number and the date of our refund confirmation so we can help trace the payment.

REFUNDING ORIGINAL DELIVERY CHARGES
Where you exercise your statutory right to cancel an entire eligible online order, we will also refund the standard delivery charge you originally paid. If you selected a more expensive delivery option, such as Express Delivery, we are only required to refund the cost of the least expensive standard delivery service offered for that order.
If your original order qualified for free delivery, there is no original delivery charge to refund. For partial returns, any refund of the original delivery charge will depend on the circumstances and applicable legal requirements.
Where an order is faulty, incorrectly supplied or not as described, we will refund applicable delivery charges as required by your legal rights.

ORDERS THAT HAVE NOT YET BEEN DISPATCHED
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at support@asianlarder.co.uk. If the order has not yet entered the dispatch process, we will try to cancel it before shipment.
If dispatch cannot be stopped, we will explain the applicable return arrangements. This does not affect your cancellation rights for eligible products.

EXCHANGES & REPLACEMENTS
If you would like a different product after changing your mind, contact us to discuss returning the eligible item and placing a new order. The usual change-of-mind return conditions and postage costs apply.
If we supplied a faulty, damaged or incorrect item, contact us so we can arrange an appropriate replacement or refund in accordance with your legal rights. Replacements are subject to stock availability.

SALE ITEMS & GIFTS
Your statutory rights apply to sale items as well as full-price items. A discount does not, by itself, remove your cancellation rights or your rights where goods are faulty or not as described. The food and hygiene exceptions described above still apply where relevant.
For an order purchased as a gift, any refund will normally be issued to the original purchaser’s payment method. Please provide the order details so we can identify the purchase.

DELIVERY PROBLEMS
If your parcel appears to have been lost, significantly delayed or delivered incorrectly, please contact us at support@asianlarder.co.uk with your order number. We will investigate the delivery with the relevant carrier and advise you of the next steps.
For delivery areas, shipping charges and estimated delivery times, please read our Shipping Policy.

OPTIONAL CANCELLATION FORM
You may use the following wording to notify us of an eligible cancellation, but using this form is not compulsory. Sending a cancellation notice to our registered office is different from returning goods; physical returns should go to the warehouse address above.
To: Asian Larder, Kian Trading Ltd, Room 25, The Shaftesbury Centre, Percy Street, Swindon, SN2 2AZ, United Kingdom; support@asianlarder.co.uk
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
Goods:
Order number, if available:
Ordered on/received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s), only if submitted on paper:
Date:
Delete whichever wording does not apply.

CONTACT US
If you have any questions about returns, refunds or an order you have received, please contact:
Asian Larder
Trading name of Kian Trading Ltd
Registered Office & Business Contact Address:
Room 25, The Shaftesbury Centre
Percy Street
Swindon
SN2 2AZ
United Kingdom
Email: support@asianlarder.co.uk
Telephone: +44 7393 949594
Company Number: 17240819